The Belgian Association of Hospital Managers brings together the general managers, CEO's, managing directors, members of executive committees of the Belgian hospitals, stands up for their interests and provides them with training and support.
The Belgische Vereniging van Ziekenhuisdirecteurs / Association Belge des Directeurs d'Hôpitaux, Belgische Vereinigung der Krankenhausdirektoren brings together the general managers, CEO's, managing directors, executives, members of executive committees and active members of the boards of directors of Belgian hospitals, and this regardless of the status of their hospital, their language regime, the Community or the Region to which they belong, as well as the representatives of a federation or an association of Belgian hospitals and those that have an educational assignment relating to hospital management.
In particular, the association wishes to:
To achieve its objectives, the association engages in a wide range of activities:
The Belgian Association of Hospital Managers prioritises the following core values:
The association is managed by a board of directors, composed of a maximum of 15 members among which 8 effective members elected by the general assembly and a 7 members co-opted by the 8 elected directors.
Board & Executive Committee
Future events of the Belgian Association of Hospital Managers are listed here alongside other meetings endorsed by the association or hosted by affiliated societies or official association partners.
Worldwide, about 700,000 people die each year from drug resistance. It is estimated that this number will increase to 10 million (more than cancer) by 2050. One Health' is the collaborative effort of multiple health science professions to attain optimal health for people, domestic animals, wildlife, plants, and our environment. The drivers of antimicrobial resistance include antimicrobial use and abuse in human, animal, and environmental sectors and the spread of resistant bacteria and resistance determinants within and between these sectors and around the globe. In Belgium, it is estimated that 530 deaths are attributable to AMR. The cost of AMR in Belgium is rated at 24 million euros per year. The KCE also published a report in 2019 on this subject .
In Belgium, the authorities are collaborating with the communities, BAPCOC and AMCRA in the framework of the One Health project.
A national action plan, which demandes multiple collaborations and partnerships, is in place. The involvement of hospital directors and CxOs of institutions in this plan is essential.
Live event: only accessible to Effective and Associated members (places allocated on a first come first serve basis) - registration obliged.
Cybersecurity is crucial for the continuity of a hospital. Phishing, ransomware, cryptolockers, these are all concepts that are increasingly being used by the media.
Cybersecurity is just one of the priorities that hospitals must deal with on a daily basis. However, the importance of this is increasing.
From intake interviews with various directors of Belgian hospitals, Telenet Business has defined some security challenges that they believe apply to most hospitals.
Telenet Business would like to commit itself to provide an answer to the most important cyber security threats together with the healthcare sector and the Belgian Association of Hospital Managers.
Interactive co-creation sessions:
Target Audience: IT directors and IT managers of hospitals
Content: We want to further explore these 3 themes with the IT directors and IT managers. Telenet Business is happy to share their insights, experiences and resources within to arrive at a comprehensive solution tailored to the healthcare sector.
How to implement concrete security concepts as cost efficiently as possible?
Target Audience: CEO's and general directors of hospitals
Registration: registration link available as from 20 September
8 major transitions drastically change the global context of our health care system.
In order to meet this challenge, innovation is a must. Numerous innovations already exist to better screen, treat and support patients, or to reduce treatment costs. The challenge is to facilitate their effective integration into our healthcare systems.
This is the starting point of the Health Prospecting 2020 study, which proposes 15 recommendations for Belgium to reduce the gap between created and integrated innovation.
Discover this year's study in the form of 5 videos and a live webinar as from 15 September!
After a very long period characterized by an interpretative logic of patient needs, the importance of chronic diseases has highlighted the need for a more deliberative approach between health services and patients. Some people think that patients do not always know what is and is not right for them, but it is certain that patients know what they do not want.
Today, the whole society is looking for personalization of services and waiting for sincere empathy to be placed at the centre of interpersonal relationships. It is obvious that this phenomenon also impacts health services. Individual expectations for services have changed. Are health services in line with the values of patients today?
The 2020 edition of the Shared Patient Experience (SPX) international conference is called: “The Patient eXperience, a global response to a society in search of high touch” and will address themes where the promotion of the patient experience should bring about change, and touch upon how such change should be guided and realized.
The colloquium 2020 will address five themes:
Each theme will be explored through a series of video presentations followed by a live webinar.
Each speaker will provide a rich and multi-dimensional introduction to each theme and the webinar will create a space for discussion among experts to deepen and enrich our understanding of the topic collectively. Questions to the speakers can be submitted in advance, through the moderator and also during the webinar.
SESSION 1 | 25/08
Managing the change to the Patient eXperience culture
The patient experience is a strong disruptive change, which requires a culture change. This is why the patient experience cannot be considered without the active participation and approval of management, executives and professionals. Certain turns are more complicated than others to negotiate, especially when they concern all the trades of the same organization. Supporting change has become obvious in healthcare institutions.
But when it comes to changing the corporate culture by focusing on the patient only, experts in each profession feel rushed in their habits. How do organizations need to adapt and transform to introduce the patient experience? How to promote a new culture in healthcare institutions and create new procedures?
SESSION 2 | 08/09
How to develop the Patient eXperience in a context of isolation - Covid experiences?
During the health crisis, patients saw their habits change. Non-emergency consultations have been cancelled; suddenly patients did not have the regular access to care they had experienced before. Moreover, hospitalized patients found themselves isolated from their loved ones; all visits became prohibited. Social contact has been interrupted for an indefinite period. For well-justified reasons, professionals have limited contact, and they have used means of protection which have anonymized them and limited their interactions with patients. In this context with multiple forms of isolation, how can we advance the patient experience?
SESSION 3 | 22/09
Design of infrastructures and teams taking into account the Patient eXperience
Health care facilities and equipment are the most visible part of health services and therefore have a great impact on the patient experience. Less visible are medical devices, which nevertheless have a significant impact on patients. The lack of resources available for building or transforming healthcare institutions forces designers to adapt the infrastructure as precisely as possible to health needs, as well as the acquisition of the most relevant medical devices. How can we learn from the patient experience to improve and guide the transformation of care spaces? How can the architecture and design of spaces and decoration improve the patient experience? How can the patient experience drive product design?
SESSION 4 | 06/10
Shared clinical decisions and patient participation in care and research
The patient is no longer the passive being who confides in the doctor. Humans are professionals just as much as they are patients. Treatment and monitoring of chronic conditions have changed the dynamics and balance of the doctor-patient relationship, and asymmetry in reporting no longer appears to be the norm. A new relational framework characterized by clinical decisions shared with the patient is beginning to be highlighted. How to promote patient participation in clinical decisions? What procedures to enhance the patient’s participation in decision-making?
SESSION 5 | 20/10
How to integrate the Patient eXperience into non-face-to-face activity such as telemedicine?
The technology necessary for non-face-to-face provision of healthcare is available, but its integration and usability is not yet widespread. During the pandemic, telemedicine with the support of numerous companies and start-ups traversed administrative barriers to quickly establish their use and become the essential model in providing care to patients. In this context characterized by uncertainty and complexity, we could not reflect on how to ensure empathy and the patient experience with the use of these technologies. How to integrate the patient experience into the design of the programs, instruments and care provided by telemedicine?
SESSION 6 | 03/11
The Patient eXperience in integrated care
Increasingly, continuity and integration of care are required in the organization of health services. The prevalence of chronic diseases, the high fragmentation of knowledge and management processes, and patient expectations are factors that justify these initiatives. Despite its advantages, the implementation of integraton is not easy and calls into question dominant and long-established conceptions and structures. The development of Value-Based HealthCare strategies could accelerate to bring about such change towards more integrated care.
The doctor 2.0; Health care reform; Hospital networks; Evolution or revolution
Innovation, Big Data and Artifical intelligence; Leadership and Management; Quality of care and Accreditation; Ethics, governance and Quality of practice; Healthcare models and Financing
6 credit points in Ehtics and Economy have been sought.
No co-incidence that the Study trip 2020 will bring us to China. The People’s Republic of China is the world’s most populous country with over 1.3 billion people, and the third largest covering 9.6 million square kilometers. It is a diverse and fascinating country with a treasure trove of cultural and historical delights. As a global finance and manufacturing hub, China is perhaps one of the most interesting countries to study at this moment. More over its healthcare spending per capita increased the last decade with 492%.
Over the past 15 years at least, China has consistently invested to reinvent its healthcare system and infrastructure. China's economic growth is slowing down, but R&D expenditures, innovativeness and technological intensityin healthcare industry are still on the rise. Chinese healthcare innovations increasingly compete in terms of quality, novelty and design. At the same time, China remains a country of incredible complexity and internal diversity.
The study trip, that brings us to Beijing, Weihai, Suzhou and Shanghai, features a carefully selected mix of seminars, round tables, visits of healthcare centers, hospitals, innovation centers as well as educational visits and networking events with healthcare leaders and companies. Of course some must-visit cultural and historical delights are on the program.
Our guiding question throughout the trip is: Healthcare industry/Healthy China 2030: What does it mean? What in innovation is essential to them, how do they foster innovation in their own healthcare system and (how) can we foster their innovations in our healthcare system?
In summary, the contributions of the seminars, round tables and topical chosen visits will leave you with lasting impressions and in-depth insights into the Chinese healthcare system/industry, will form theopportunity to compare and contrast the healthcare systemsin China and Belgium and will give you a prospect into future healthcare innovations.
The Belgian Association of Hospital Managers is proud to have developed high quality enduring relationships with a number of the world's leading healthcare technology and pharmaceutical suppliers.
Avenue des Arts 39/1 Kunstlaan
First name: Karl
Last name: Scheldeman
Function: Sales & Marketing Manager
AMMA was founded in 1944 by several health care providers with the aim of defending more effectively the insurance interests of the (para)medical sector.
Active since 1944, AMMA is the Belgian market leader in (para)medical professional liability coverage, as well as the privileged partner for 50,000 colleague healthcare providers and more than 30 Belgian hospitals.
Today, healthcare providers manage AMMA in strong collaboration with insurance specialists. Healthcare providers are also represented on our Board of Directors.
The prevention of medical risks is a particularly important subject for AMMA. For more than 5 years, AMMA has been implementing a strategy and has set up a structure and provided resources to help our members to implement prevention plans in their practice.
Thanks to its status as a mutual insurance company and its experience, AMMA actively participates in a series of research and discussion projects on medical liability and shares its knowledge with its member-policyholders in order to help improve the management of medical risks in the medical world and in the hospital environment in particular.
AMMA is the only insurer in Belgium to have hired a Medical Risk Manager (Mrs Olga Apaligan) responsible for coordinating and leading this project of sharing information on medical liability law with its members. She has many years of experience in medical liability law as a lawyer and worked in particular for SPF Public Health, AFMPS and FAM. She regularly collaborates with external consultants, lawyers and renowned doctors to drive this project forward.
The project is structured on several levels:
With this in mind, AMMA participates actively in the activities of BVZD-ABDH.
First name: Peter
Last name: Bobeck
Your partner for interior design of b-t-c and b-t-b spaces. A partner with an outspoken view on working and living. Space is a strategic tool that we view differently with passion, good taste and product knowledge, and together with you. With an extensive range of innovative brands we strive for nothing less than quality, aesthetics and functionality. We counsel on furniture and create and implement overall interior design concepts, not only for your home but also for work spaces, healthcare, retail and hospitality.
Art Nivo has years of experience in the project market. Radicalise the grey and stigmatic image of the Healthcare sector. Bring patients, visitors and staff together.
2-4, Bld. d’Angleterre
First name: Annelies
Last name: Bryon
Function: Head of Integrated Care Solutions, Benelux
Baxter is a healthcare company with a leading portfolio of critical care, nutrition, renal, hospital and surgical products. Our more than 65-year heritage in Europe gives us distinct perspective on the needs of patients and caregivers. We lead today by putting those insights to work to deliver new, better healthcare solutions and access to care in the communities where we live and work.
We focus each day on delivering transformative innovations in medical devices, medicines, therapies & value based healthcare that bring smarter, more personalized care to all of us
2020 Study trip to China, examples of support that Baxter can offer:
First name: Alexander
Last name: Alonso
Function: Country General Manager
We are active in medical discovery, diagnostics and the delivery of care. We provide innovative solutions that help advance medical research and genomics, enhance the diagnosis of infectious diseases and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures and support the management of diabetes. We invest in innovation that matter, such as automation, advanced informatics, data analysis, end-to-end integration and interoperability.
Over 65'000 associates in over 190 countries around the globe are working with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health. 90% of all hospital inpatients use a BD medical technology solution during their care journey.
We have a clear vision towards Health Care: to develop a deep understanding of our customers priorities as well as the healthcare’s changing trends and needs and deliver adapted solutions improving:
Our goal is to deliver innovative and value-based solutions to help our customers succeed and together advance the world of health.
The vision of BVZD, aiming to facilitate the exchange of expertise and to closely follow trends and innovation in healthcare is perfectly in sync with our own mission, our values and core strategies. Together we can tackle some of the biggest challenges in healthcare such as patient safety and healthcare worker safety, diabetes, healthcare associated infections, medication management, maternal and newborn health, antimicrobial resistance, TB and cancer, to name a few.
B-9070 Heusden- Destelbergen
First name: Johan
Last name: Cogge
Function: Architect - Mangaging director
Based on our years of experience and specialisation in healthcare construction, we know exactly how to cope with the numerous requirements and parameters of a healthcare construction project, and which needs take priority. Because design always involves making choices.
In other words: we do not necessarily design the building that is asked for. We design the building that is actually needed.
The EEG Group designs and integrates innovative solutions in HVAC, electrical distribution, medical infrastructure, network technologies and automation in Smart Buildings. Relying on the expertise of our employees, we create a comfortable and responsive environment in private and public construction projects.
ABDH is an important partner to EEG as our company realises 3/4 of its turnover within the healthcare infrastructure. A close relationship with key stakeholders in the healthcare sector is essential to understand the current and future requirements of hospital and healthcare processes to the underlying infrastructure. Also there's a need to jointly investigate how the application of emerging technolgies in the hospital infrastructure can create added value to the healthcare.
As no company will be able to fulfill the Smart Hospital requirements on its own; the success is to be found in new ways of co-operation between industry partners and health care providers. For this purpose, EEG launched the EEG Smart Hospital Ecosystem initiative, (abreviated ESHE, eshe.eeg.be). ESHE aims to bring together experienced healthcare industry providers with the Smart Hospital building blocks in their portfolio. Within an environment of trust, participants can search for new value through co-creation initiatives and leveraging on each others strengths.
EEG group invests in innovation in the Smart Building sector in order to be a leading partner in our market. Some examples of investigation domains are the application of smart sensors, the collection of building data to analytics platforms and the development of IoT hubs for seamless intra- en extra- muros healthcare monitoring.
EEG group, with headquarters near Kortrijk consists of 15 subsidiaries active in electrical, HVAC, medical, networking en building automation infrastructure. With a headcount of 850 employees, the group realises a turnover of 150 MEUR. Our services cover the entire lifespan of your installation, from concept engineering and system design up to installation en maintenance. The company has an excellent footprint and track record in the hospital sector in Flanders and is currently expanding to Wallony. EEG group is active on both public tendering as well as private projects.
Simón Bolivarlaan 34
First name: Thomas
Last name: Jolie
Function: Head of Innovation B2B/B2T Benelux
ENGIE is the Belgian market leader in energy & related services and has the ambition to make the zero-carbon transition possible for corporates and local authorities, through offering innovative solutions for a more economical and rational use of energy while increasing customer comfort.
Our scope englobes all energy-related aspects; ranging from design, construction, commissioning to the daily maintenance of all technical installations.
As a full-service partner and thanks to its experience in the sector, ENGIE supports healthcare institutions on a 24/7 basis, without interruption of service. We continuously monitor all technical installations & guarantee their proper functioning and optimize their lifespan, which enables our customers to focus on their core activities: offering qualitative patient care. Innovative solutions, such as EPC (Energy Performance Contracts) enable healthcare institutions to reduce their energy consumption, CO2 emissions & thus energy bill on the long term, without compromising patients’ security, hygiene or comfort.
ENGIE is also a trustworthy and experienced partner to accommodate large renovation and construction projects in an integrated approach. Some of our core competencies lay in providing on-site energy generation & security of supply, installing and connecting all technical installations, as well as in designing and installing state-of-the-art cleanrooms and the distribution of medical gases.
Depending on the size & scope of each healthcare institution, ENGIE is able to offer or develop future-proof, sustainable, innovative & tailor-made solutions.
First name: Kristof
Last name: Callebaut
Function: Managing Director & Country Imaging Sales Leader BeLux
As a leading global medical technology and life sciences company, GE Healthcare provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients.
Relying on more than 100 years of experience, we dedicate our partnership with BVZD-ABDH to help improve outcomes for healthcare providers and for therapy innovators worldwide. This means increased capacity, improved productivity and better patient outcomes.
We also aim to support in the pursuit of precision health: healthcare that is integrated, highly personalized to each patient's needs and that reduces waste and inefficiency.
We embrace a culture of respect, transparency, integrity and diversity.
First name: Steven
Last name: Broothaers
Function: Sales Director Benelux
Hillrom is a global medical technology leader whose 10,000 employees have a single purpose: enhancing outcomes for patients and their caregivers by advancing connected care.
Around the world, our innovations touch over 7 million patients each day. They help enable earlier diagnosis and treatment, optimize surgical efficiency and accelerate patient recovery while simplifying clinical communication and shifting care closer to home. We make these outcomes possible through connected smart beds, patient lifts, patient assessment and monitoring technologies, caregiver collaboration tools, respiratory care devices, advanced operating room equipment and more, delivering actionable, real-time insights at the point of care.
As BVZD-ABDH partners we can leverage our expertise, continuously improve our solutions and share our ambitions in order to make a difference for the Belgium hospital care together.
Gaston Geenlaan 33
First name: Jeroen
Last name: D'Espallier
Hospital Logistics has for many years held a leading position in the field of logistics processes for the medical world. The main task of Hospital Logistics is to provide various hospitals and healthcare facilities from an external distribution center.
Hospital Logistics also offers implant tracking systems, distribution solutions, and unit dose drug packaging solutions, at both the centralized and decentralized levels of a healthcare organization.
Hospital Logistics, synonymous with innovation and quality improvement, offers tailor-made solutions for healthcare establishments.
The result is a unique overall concept that aims to consolidate the flow of goods with cost reductions and improved service.
First name: Annemie
Last name: Nolf
Function: Customer Journey Expert
Healthcare is a strategic sector for ING. There are several reasons:
Becoming a partner of BVZD-ABDH is quite evident for ING.
As in the financial sector, innovation plays an important role and will have a major impact on the development of the hospital sector. This counts for the future well- functioning of the hospital as well as for the development of medicine and healthcare. Hospitals who are not investing in innovation risk to fall behind.
Innovation and digitisation are topics in all our discussions with the sector. Together with other partners, such as IN4Care or Happy Aging, we have organised in 2019 a number of « pilots tables » where we introduce innovative start-ups to other actors in the healthcare sector. This way we try to introduce and match different clients in the healthcare ecosystem to each other. It is a format which we like to continue in 2020.
Next to the traditional role of ING to grant credit loans, it is our task to guarantee & facilitate financial flows and to advise on the best way to finance growth paths or how the current infrastructure can best adapt to modern technological standards. The impact of innovation on the functioning & management of the hospital is part of this reflection.
Another challenge is the collaboration within the new regional and local networks on the one hand and the integration of patient care on the other hand. The bank can play a role here stimulating the debate. We are equally engaging with other actors who are part of this integration such as general practitioners, care centers, home care providers, etc. The integration of healthcare was the topic of our study Health Prospecting 2019 and we have continued a deepdive on this topic together with our other partner Probis.
To conclude we can add that ING will continue to differentiate from its competitors by continuing to bring interesting insights on key topics to hospital managers.
Especially through our studies "Health Prospecting" we will lead the debate.
These are the links to our 3 first studies:
More info on ING in healthcare can also be found on: www.ing.be/healthcare
Da Vincilaan 7
First name: Lisbeth
Last name: Van Eeckhoudt
Function: Director Healthcare and External Relations
IQVIA is a world leader in using data, technology, advanced analytics and expertise to help customers drive healthcare - and human health - forward. Together with the healthcare stakeholders, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
Specifically for the hospitals, we are convinced that the synergy of the different departments active in Research and Development Solutions, Real World Evidence Solutions and Healthcare solutions, creates an added value: The set-up of a data warehouse, based on clinical and non-clinical information, offers the opportunity to the Belgian hospitals to increase the efficiency and quality of care for their patients. Besides this, the data warehouse also leads to a fast and efficient patient recruitement for clinical trials and scientific research. And finally, bringing more clinical trials and real world evidence studies to the Belgian hospitals, generates a positive impact on the financials as well as on the quality of care.
Besides this synergy, we closely follow-up on success stories in Industry and check the feasibility to implement them in the Belgian hospitals.
And additionally, being a global leader, focussed on Artificial Intelligence, Machine Learning, Data Science concepts and projects, guarantees the access to innovation in these domains.
ISS Facility Services
First name: Tony
Last name: Vanlaeke
Function: Business Development Director
ISS is a leading workplace experience and facility management company. In partnership with customers and suppliers, ISS drives the engagement and well- being of people, minimises the impact on the environment, and maintains property. ISS brings all of this to life through a unique combination of data, insight and service excellence at offices, factories, airports, hospitals and other locations across the globe.
Healthcare is one of our focus segments. Why? Because the facility challenges for healthcare institutions are complex. The evolution towards a personalized care chain, with the patient as an active partner and a changing financing model, also puts the classic approach of Facility Services as a necessary evil at risk. Healthcare must create new value and the Facility Partner must contribute to this.
The partnership with BVZD-ABDH enables us to stay in touch with these strategic challenges and to make better decisions on investment, development, recruitment and training.
First name: Hanna
Last name: Maertens
Function: Strategic Account Manager
At Janssen, we’re creating a future where disease is a thing of the past. We’re the Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart. We focus on areas of medicine where we can make the biggest difference: Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Hypertension.
By working together with BVZD/ABDH, Janssen wants to share knowledge and expertise to stimulate innovative solutions for patients.
Johnson & Johnson Medical NV/SA
Leonardo Da Vincilaan 15
First name: Pascale
Last name: Degrève
Function: Strategic Capabilities Director
At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale and experience to reimagine the way healthcare is delivered and help people live longer, healthier lives.
In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopaedics, vision and interventional solutions with the big ideas of others to design and deliver physician and patient-centric products and solutions.
As pioneers in medical devices, we continually focus on elevating the standard of care—working to expand patient access, improve outcomes, reduce health system costs and drive value. We create smart, people-centered healthcare to help the patients we serve recover faster and live longer and more vibrantly.
We have been collaborating with the Belgian Association of Hospital Managers for quite a few years now, and we are very pleased with this collaboration! One of the things we especially like about the BAHM is the fact that they are so keen to be innovative. The value of our partnership is by continuously engaging, transparently and constructively looking for solutions. It is actually the hospital managers who take the strategic decisions in the field, so it is fundamental for us to build ties with them to be able to make the right choices and fine-tune our value offering in the interest of patient outcomes.
First name: Philip
Last name: Van Eeckhoute
Function: Managing director
Liantis supports anyone who runs a business and/or employs people. In us you will find a reliable partner who provides you with an appropriate solution based on an integrated approach at any time in your development as an entrepreneur: from the startup of your business over the recruitment of staff, the development of an HR and well-being policy and the protection against risks to your retirement. We provide this support both digitally and from one of our 60 locations in Belgium. This way we ensure that enterprising people do not have to worrry about any of their HR-related matters.
The healthcare sector is a major partner for Liantis. Over the years we have acquired a good understanding of this sector, which has in turn enabled us to align are structure, the services we provide and our products on real needs. We are therefore able to provide customised services to the healthcare sector.
We are convinced that the structural and valuable partnership between the BVZD and Liantis benefits both parties. Good contacts in the field are essential to Liantis. Close cooperation with organisations like the BVZD serves as a sounding board to us and helps us further adjust our service offer to an ever changing market.
Furthermore, Liantis gladly makes its knowhow available to the BVZD and its members. Together we take a wide variety of initiatives to raise awareness in the sector, to inform and to provide advice on all HR-related aspects.
Avenue du Bourgemestre E. Demunter 5
First name: Karen
Last name: Troch
Function: Key Account Manager
Medtronic is a medical device company who has four main business units: the Minimally Invasive Therapies Group, the Diabetes Group, the Restorative Therapies Group, and the Cardiac and Vascular Group. We develop and manufacture devices and therapies to treat more than 30 chronic diseases. We believe that our technologies, the data and insights they create, and our expertise can be combined in partnership with hospitals, payers, and governments to help create aligned, value-based healthcare models that can deliver better patient outcomes — while maintaining or reducing costs. The BVZD represents the direction of the hospitals in Belgium one of the 3 partners mentioned here before and interaction with this group will enlarge our insights
Brussels Airport (Passport Building)
First name: Catherine
Last name: Closset
Function: Healthcare Lead
Microsoft empowers healthcare organizations to achieve more by bringing our technology and products together into experiences that unlock value for our customers.
Microsoft is focused on five core solution areas: modern workplace (Microsoft 365); business applications (Microsoft Dynamics 365); applications and infrastructure; data and AI (Microsoft Azure) and Microsoft Partner ecosystem.
These solutions are ultimately the ingredients to help our customers achieve their digital transformation.
Because they are your patients, your people and it’s your data. MSFT is about empowering your business to achieve more and imagine new possibilities.
Trust: highest levels of commitment for security and meeting industry compliance standards/certifications
Microsoft is part of the BVZD-ABDH partnership to bring value to the industry, create joint collaboration through billateralel exchange of information within the eco-system & empowers healthcare organizations to achieve more.
Microsoft translates the focus into following 5 areas.
The solutions to support the Health Provider market in Belux:
Mölnlycke Health Care
Berchemstadionstraat 72 bus 2
First name: Ann
Last name: Berghs
Function: Sales manager Surgical Belgium
Around the world, healthcare systems and professionals are under pressure to deliver better care, to more people, for better value. They need innovative solutions they can trust. That’s where Mölnlycke comes in. We’re here to advance performance in healthcare. So we’re always on the lookout for new ways to improve. Our focus: providing effective solutions and offering better value for money.
Mölnlycke is a world-leading medical solution company with the purpose to advance performance in healthcare across the world so that healthcare professionals have what they need to achieve the best clinical, patient and financial outcomes. But different healthcare professionals have different needs. So we start by listening and making sure we understand them. Then we create solutions that are right for them and for their patients, and that are supported by evidence. We contribute to advancing performance in other ways too. By sharing knowledge about our specialist clinical areas. And by helping to shape healthcare policies and protocols to raise standards of care worldwide. We have a strong commitment to healthcare professionals. And we’re proving it every day.
To reach this objective we want to collaborate with partners that can:
Mölnlycke is convinced that our partnership with BVZD is in line with the above and that together with the BVZD we keep innovating our solutions and we’re better prepared to advance healthcare across the world.
First name: Peter
Last name: Beirlaen
Function: Sales Manager Healthcare Benelux
Nuance Communications (NASDAQ: NUAN) is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze, and respond to people – amplifying human intelligence to increase productivity and security. With decades of domain and AI expertise, Nuance works with thousands of organizations globally across healthcare, financial services, telecommunications, government, and retail – to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com.
Having the opportunity to work closely with belgian hospital directors will give us a deeper understanding of their priorities and therefore develop/localize solutions that can support their efforts in making hospitals more efficient.
Pfizer NV – SA
Pleinlaan 17 Boulevard de la Plaine
First name: Véronique
Last name: Gobiet
Function: Business Unit Head Hospital
Pfizer's purpose is to deliver breakthroughs that change patients' lives. Pfizer has become a BVZD_ABDH partner as we wish to join forces for our patients in Belgium who deserve the very best quality care science has to offer, and we are committed to help deliver this.
Pfizer Belgium offers a fruitful soil for innovation and is unique in the sense that we perform major steps of the innovation process right here. From clinical research and production to worldwide distribution of innovative medicines and vaccines.
We intend to continue to provide patients with new and ground-breaking medicines in areas that experience a significant therapeutic need and where we have evident expertise to offer.
At Pfizer, we are also aiming to be a frontrunner in introducing technological and digital solutions.
E-health, mobile health and artificial intelligence are important developments, all of which bring about significant opportunities in their own way for our healthcare system, for the role of healthcare professionals, but ultimately and above all for our patients themselves for whom we want to achieve a better quality of life .
Philips Belgium Commercial NV
First name: Frank
Last name: Dendas
Function: Country Manager & Commercial Director Health Systems Belgium & Luxembourg
With more than a century of experience in health, Philips is dedicated to developing meaningful innovations that help healthcare systems meet the challenges they are facing. Our vision for health is a holistic one: next to the traditional elements such as diagnosis, treatment and care, we fully embrace healthy living and prevention as essential components of a high quality healthcare system.
We bring our vision to life close through close collaborations, strong partnerships and an integrated portfolio which we continue to expand. For consumers, we offer solutions that make a healthy lifestyle accessible and manageable, for professional caregivers we offer innovations that create integrated, patient-centric and performant care flows.
Our innovations for healthcare include solutions for a quick and accurate diagnosis, for minimal invasive treatment, accurate monitoring and analytics in the hospital and at home, but also the connecting IT infrastructure. Each of our innovations is designed to help achieve the quadruple aim: a higher quality of care, at a lower cost, while simultaneously creating a better experience for patients and caregivers.
Most importantly, we believe that truly meaningful progress in healthcare can only be achieved through partnerships with like-minded partners, such as the BVZD/ABDH. Organizing patient-centric care, optimizing internal data flows and facilitating extramural care: these are just some of the challenges we are facing together. As a trusted healthcare technology partner, we want to help professional caregivers in navigating this ever-changing and challenging landscape, in order to achieve the highest quality of care together.
SD Worx Belgium
First name: Filip
Last name: Van Laecke
Function: Director External Relations Social profit
An ageing population, scarcity of talent, digitalisation, scaling up... The reality in which the nonprofit sector operates is evolving rapidly. On top of that, the regulatory framework is constantly changing.
In order to keep up, you need dynamic and motivated employees. They, in turn, go through different phases throughout their careers – start, growth and parting.
Their expectations reach further than ever. They want to get a lot more out of their jobs, from a sense of purpose and a click with the organisation’s values to meaningful connections with their colleagues and the motivation to experience their work in a positive way.
SD Worx puts the success of nonprofit institutions first by supporting you and your employees with our people solutions at every possible key moment. Our solutions cover the entire employee journey, from talent attraction, reward policy and payroll to talent development. Make full use of our solutions and both your employees and your organisation are guaranteed to achieve better results. We contribute to your organisation’s high performance through technology, outsourcing, extensive expertise and relevant data insights.
With a market share of 37% in Belgium (46% in Flanders), SD Worx is the undisputed preferred HR partner in the nonprofit sector. Looking specifically at the number of hospitals, we are proud to say that no fewer than 44% of hospitals in Belgium (58% in Flanders) choose SD Worx. This means we calculate the salaries of about 62,000 hospital employees.
By being so firmly anchored in the sector, we, as an HR service provider, can tailor our internal processes to the nonprofit’s needs. For example, we have developed specific software (XTend for social profit, eBlox social profit, IFIC) and specific reporting tools for hospitals. Even more, we have set up initiatives such as the Strategic Advisory Board, bringing together our experts and 15 hospital general managers on a regular basis, enabling us to tailor our offer even better.
We spark success at the heart of your organisation so that you and your employees can grow to their full potential.
SD Worx. For life. For work.
Guido Gezellestraat 125
1654 Beersel (Huizingen)
First name: Carl
Last name: Laurent
Siemens Healthineers is shaping the future of Healthcare. As a leading medical technology company, Siemens Healthineers enables healthcare providers worldwide through its regional companies to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, improving the patient experience, and digitalizing healthcare. Siemens Healthineers is continuously developing its product and service portfolio, with AI- supported applications and digital offerings that play an increasingly important role in the next generation of medical technology.
These new applications will enhance the company’s foundation in in-vitro diagnostic, image-guided therapy, and in-vivo diagnostics. Siemens Healthineers also provides a range of services and solutions to enhance healthcare providers ability to provide high-quality, efficient care to patients.
As leading provider in the Sector, Siemens Healthcare BeLux is responsible for Marketing, Sales and Service for Belgium and Luxemburg. We occupy a clear market leader position in the Imaging and Advanced Therapy segments, and a second position in the laboratory diagnostics segment. The after-sales service is provided by more than 120 field engineers and clinical experts, responsible for installation, training and scientific support as well as preventive and corrective maintenance.
The Belgian Association of Hospital Managers is the ideal platform for Siemens Healthineers to keep abreast of current events in healthcare, but also to build relationships, both with management and with other players in the healthcare ecosystem.
Together with the hospital management we like to look to the future.
Sodexo Belgium NV/SA
Boulevard de la Plaine 15
First name: Ghislain
Last name: Lacrosse
Function: Business Intelligence Manager Marketing – Healthcare Hospitals
Sodexo is building a human centered healthcare enterprise, powered by science and data to improve Quality of Life.
Patient Nutrition has been part of Sodexo's DNA since the very beginning. However, the vision of nutrition has changed significantly in recent years, with patients increasingly demanding quality hotel services. We are convinced that nutrition must be part of the continuum of care (intra- and extramural). On the other hand we are keen to promote well-being at work through all our services in order to improve the quality of life of employees and visitors.
Our aim is to be part of a sustainable and strong project with the ABDH/BVZD, while also sharing our international experience as a major player in health care sector. More than 2750 clients trust us through more than 70 quality of life services delivered, which is why we would like to share these references with ABDH/BVZD.
8501 Bissegem (Kortrijk)
First name: Jef
Last name: Van Dijck
Function: Sales & Business Development Manager
Sterima is part of the Pollet Group since 2019 and has a leading role in the further development and internationalization of the medical activities under the branch Pollet Medical Group.
We are pioneers in the outsourcing of sterilization activities : we are serving hospitals wanting to outsource the sterilization activity of their reusable instruments used on hospital wards and operating theatres.
We are specialized in the supply chain of sterile loaner sets, including reprocessing activities and integrated logistics. Here, we are serving the largest medical device companies.
By continuous optimization of our business processes and thorough quality management, we create value for our customers who can rely on the know-how of Sterima as an experienced partner in the field of medical devices and sterile supply services.
Through its activities, the BVZD offers an excellent platform to profile our business domain, exchange expertise and keep abreast of the innovations and developments within the healthcare sector where we are active.
Avenue Athéna 2
First name: Alicia
Last name: Parquet
Function: Marketing and Communication Representative
Telemis specialises in the development of medical imaging software. The Telemis product range is designed to help hospitals, clinics and private practices manage their digital medical imaging and improve the quality of care they provide.
Our TM-MACS technology extends the traditional PACS from radiology to all other clinical departments (ophthalmology, dermatology, cardiology, operating room, emergency, pathological anatomy, ...). It supports all image and video formats. It also provides patient monitoring tools as well as intra- and inter-site collaboration tools.
TM-Microscopy provides pathology departments with a solution for archiving and sharing macro, micro and whole slide imaging.
Intuitus is a management tool that provides a clear, real-time view of how to optimize the quality and efficiency of a healthcare facility.
Created in 1999 as a start-up company based on advanced academic research, Telemis is located on the campus of the Université Catholique de Louvain (UCL) in Louvain-la-Neuve, Belgium and has offices in Luxembourg, Toulouse, Turin, Neuchâtel and Willich. It works closely with UCL and other prestigious university centres on technology development. As the leading provider of integrated IT solutions for medical imaging, Telemis has equipped 348 hospitals and other care centers in Europe, the Middle East and Africa.
First name: Johan
Last name: Devriendt
Function: Business Director Healthcare
We participate as Telenet Business (division of Telenet) for mainly 2 reasons: First to have prime contacts with the CEO's of leading Belgian hospitals. This alows us to better understand the needs of the sector and to organise for example co-creation workshops in order to have a better offering for the healthcare sector. Secondly, we strongly believe in the network philosophy of the BVZD: sharing knowledge, friendships and helping each other.
Telenet Business is offering a broad range of telecom and ICT integration services (formerly known as Nextel). In the paper we wrote to support our membership we focus on 2 main items: data security and IoT since these are 2 main drivers in our industry.
Chaussée de Haecht 1442 Haachtsesteenweg
First name: Vincent
Last name: Coussement
Function: Head of Merchant Services Business in Belgium
For Worldline - the European market leader in payment and transactional services - investing in innovation is an important strategic priority. In the age of digital transformation, understanding the importance of innovation and harnessing its power are essential to growth and development. Worldline has a 45-year track record of innovation in the payments industry. Thanks to its powerful centers of expertise, Worldline will continue to remain at the forefront of innovation in the future.
Rue d'Arlon 53
First name: Alexis
Last name: Tessaro
Function: Communication & Marketing Assistant
Xperthis provides solutions to hospitals in Belgium and in the Netherlands and supports them in their digital transformation process in the areas of logistics and financial management, care processes and patient administration. Xperthis solutions support hospitals by offering management, reporting and communication modules to ensure a smooth exchange of data between back and front office. With a customer base of more than 100 hospitals in Belgium and in the Netherlands and a growing presence abroad, Xperthis achieved a turnover of 34 million euros in 2018. The company has almost 230 employees in Belgium.
Being a Belgian company working in the healthcare field, it is obvious that for Xperthis joining BVZD-ABDH represents a means of maintaining contact with the Belgian hospitals in which we have a growing presence. It also allows us to follow closely the direction the Belgian hospitals want to take in the forthcoming years regarding our healthcare system. Finally, as a key actor in the sector, this membership gives us the opportunity to express our views.
The Belgian Association of Hospital Managers has an alliance with associations that share the same mission. We collaborate to build key strategic initiatives and to achieve specific or common purposes.
The American College of Healthcare Executives is an international professional society for healthcare leaders committed to improving health.
Advisory Board helps leaders and future leaders in the health care industry work smarter and faster by providing provocative insights, actionable strategies, and practical tools to support execution.
The European Association of Hospital Managers is one of the world’s largest hospital management associations. It represents both the hospital managers of public and private hospitals in the European Union and at international level. The EAHM serves explicitly and exclusively the public interest.
Shared patient experience is a non-profit organization. Their objectives are to motivate health institutions to include the patient experience in all strategic thinking and local management.
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Interested in becoming a member? View the different types of membership and fill out the form.
Natural persons who hold a position as general hospital manager, CEO, managing director, active chairman of the board of directors in accordance with the Hospitals Law, in a general, psychiatric or other hospital, accredited by the competent authority.
A. Associated members are natural persons who
B. Honorary members are natural persons who were effective members of the association but have stopped their professional hospital activity.
C. The members of the ACHE Affiliated Healthcare Executive group, called HEG members, natural persons who at a minimum hold a bachelor degree from an accredited institution and have an interest in or have dedicated themselves to the profession of management in the healthcare sector.
D. Supporting members are official bodies, organisations and commercial companies that are related to the hospital sector.
E. Structural members are commercial companies that excel through their innovative initiatives and developments in the healthcare and hospital sector.
Membership candidacies are addressed to the chairman, who presents them to the board of directors.
The amount of the contributions is established each year, for each category of members, by the board of directors. For effective, associated and HEG members the membership fee 2020 is € 250, for honorary members € 20 and for supporting members € 1.900.
Effective and associated membership fees include legal protection insurance in connection with job risks (coverage up to € 25.000).
The members assume absolutely no personal obligation on the basis of undertakings made by the association.
Belgian Association of Hospital Managers
Louizalaan 65 box 11
Tel +32 50 232 598
Belgische Vereniging van Ziekenhuisdirecteurs (BVZD) vzw,
Association Belge des Directeurs d'Hôpitaux (ABDH) asbl,
Belgische Vereinigung der Krankenhausdirektoren (BVKD) VoG
Louizalaan 65, box 11
1050 Brussels, Belgium
Enterprise number: BE 0477 678 478
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